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Ecommerce Returns

We gladly accept returns and exchanges within 45 days of the original invoice date from customers who purchased their Ahnu product from the call center, website or Authorized Ahnu retailer.

FREE RETURN SHIPPING LIMITED TIME OFFER

Return shipping is FREE for customers who purchased their Ahnu product from the call center or ahnu.com. If you purchased your Ahnu product after September 13th, 2010, we are happy to accept a return or an exchange at no cost to you. You can return your product(s) to us by using the pre-paid shipping label located in the product(s) original packaging. Please note: If you choose not to use the pre-paid shipping label please send your package via a trackable method. We recommend using UPS, FedEx or USPS regular ground service and obtaining a tracking number. If you do not use the pre-paid shipping label, you will not be reimbursed for your shipping cost and Ahnu is not responsible for packages lost in transit.

Once we receive the item, we will ship your requested exchange item to you without charging any additional shipping. The new item may still be subject to duties, taxes and brokerage fees. Please allow 5 - 7 business days from the date we receive your return to process your return or exchange.

Click the following link to start the return process.
Start a Return

Important Information about Our Standard Return Process:

The product being returned or exchanged must be free of wear and tear and must be thoroughly cleaned so that all dirt and debris is removed. Dirty shoes will be returned to the customer.

If you purchased your Ahnu product prior to September 13th, 2010 or from an Authorized Ahnu retailer, shipping charges must be paid by the customer for the return and are non-refundable. All returns should be sent by a trackable method. We recommend using UPS, FedEx or USPS regular ground service. Ahnu is not responsible for packages lost in transit.

Once we receive the item, we will ship your requested exchange item to you without charging any additional shipping. The new item may still be subject to duties, taxes and brokerage fees. Please allow 5 - 7 business days from the date we receive your return to complete your return or exchange.

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