The Ahnu warranty applies to footwear less than one year old from date of purchase. It applies to defective materials and workmanship. All items sent to Ahnu which are past one year old from date of purchase will be evaluated on a case by case basis. If a product is not deemed defective, it will be returned to the customer. All packages should be sent with a trackable shipping method, as Ahnu is not responsible for packages lost in transit that consumers have sent to them. Returns take 1 to 3 weeks to process.